Below is a reminder of our cancellation and make up lesson policy for anyone who may have missed a lesson during this term and is looking to organise a make up or credits towards next terms coaching:
How do I know if a session is cancelled due to wet weather or other circumstances?
All cancellations made by Malpass Tennis will be sent out as a text message a minimum of 30 minutes prior to the scheduled start time of the lesson. If no correspondence is received, then the lesson will go ahead as scheduled.
What happens if it rains during the middle of a session?
The lesson will continue to go ahead if the conditions are safe. If the conditions become unsuitable to continue, the remaining time will be made up at a later date as a make-up session. If scheduling allows the remaining time may be added onto an existing session as opposed to a make-up session.
If a session is cancelled, will there be a make-up session?
Yes, make up sessions will be available throughout each term in similar classes with availability. If a session has been cancelled, please send an email to info@malpasstennis.com.au to book in for a make-up session.
When am I valid to book in for a make-up session?
If Malpass Tennis has cancelled the session or if you are unable to attend a session and have provided us with at least 12 hours notice, you will be able to book in for a make-up session. If we receive no communication in regards to not attending a session, we will be unable to offer a make-up session.
If I am unable to make multiple sessions, what is the Malpass Tennis cancellation policy?
If you would like to cancel your sessions on an ongoing basis you will need to provide us with 2 weeks notice prior to the date of cancellation.
If you are unable to attend a series of lessons due to an injury or other unforeseen circumstances and would like to resume in the future, your remaining lessons will be held as credits for when you are ready to return to the court.
To organise lessons cancellations please contact kelli@malpasstennis.com.au or call 0418 999 809.
